Privacy Policy
This Privacy Policy explains how Arcana Soleil, operator of Arcanasoleil, collects, uses and shares personal information when you visit our website or buy from us. We collect only what we need to fulfill your orders and run our store, and we never sell your personal information for money.
Information we collect
Information you provide
- Name and email address
- Phone number, if you choose to provide one at checkout
- Billing and shipping addresses
- Order history and details of your purchases
- Messages you send to our support team
Information collected automatically
- IP address, device type, browser and operating system
- Cookies and similar technologies
- How you browse and interact with our site, such as pages viewed and searches made
How we use your information
- To process payments, fulfill and deliver your orders, and send order and shipping updates
- To answer your questions and handle returns and refunds
- To power product search on our site
- To understand how our site is used and improve it
- To measure and show our advertising
- To prevent fraud and meet our legal obligations
- To send marketing emails, if you have chosen to receive them
Who we share information with
We share personal information only with the service providers that help us run our store:
- PayPal: payment processing
- DigitalOcean Spaces: storage of files and images
- OpenAI: product search on our site
- Telegram: internal order notifications to our staff
- Our email service provider (SMTP): order confirmations, support replies and marketing emails
- Shipping carriers (USPS, UPS, FedEx, DHL): delivery of your orders
- Google Analytics and Google Ads: analytics and advertising cookies
Categories of data and recipients
| Category of personal information | Disclosed to |
|---|---|
| Identifiers (name, email, address) | PayPal, our email service provider, shipping carriers |
| Payment information | PayPal |
| Commercial information (orders and purchases) | PayPal, our email service provider, Telegram |
| Internet or network activity | Google Analytics, Google Ads |
| Search queries on our site | OpenAI |
Sale and sharing of personal information
We do not sell your personal information for money. However, advertising and analytics cookies from Google Ads and Google Analytics may be considered "sharing" under the California Privacy Rights Act (CPRA) and similar state laws. You can opt out at any time on our Do Not Sell or Share My Personal Information page.
Your privacy rights
We extend the following rights to all customers in the United States:
- Right to know what personal information we collect, use and share
- Right to access the personal information we hold about you
- Right to delete your personal information, subject to legal exceptions
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of your personal information
- Right to non-discrimination for exercising any of these rights
Depending on your state, you may also have the right to data portability and the right to opt out of targeted advertising and profiling.
How to submit a request
Email [email protected] or use the form below. We may need to verify your identity before fulfilling requests to know, access, delete or correct information.
- Opt-out requests are honored within 15 business days. No identity verification or registration is needed.
- Other requests receive a response within 45 days. If we need more time, we may extend this by another 45 days and will let you know.
- Appeals: if we decline your request, you may appeal by emailing us with the subject line "Privacy Appeal". We respond within 60 days. If you disagree with our decision, you may contact your state Attorney General.
You may use an authorized agent to submit a request on your behalf. The agent must provide written permission signed by you.
Children's privacy
Our site is not directed to children. We do not sell or share the personal information of consumers under 16 without prior opt-in consent: consumers aged 13 to 15 may consent themselves, and consumers under 13 require consent from a parent or guardian.
Sensitive personal information
We do not collect sensitive personal information, so we do not use or disclose it for any purpose.
Marketing emails
Every marketing email includes an unsubscribe link. Unsubscribing does not stop transactional emails such as order confirmations and shipping updates.
Data retention and security
We keep personal information only for as long as needed to fulfill the purposes described here and to meet legal requirements. Our site is served over an encrypted SSL connection, and we use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the date above shows the latest revision.
Contact us about privacy
Business Name: Arcana Soleil
Address: 2514 Blackridge Rd, Houston, TX 77067, United States
Email: [email protected]
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
Support Method: Email only